OLD AMERICANA FLOORS SOLID & ENGINEERED PREFINISHED HARDWOOD FLOORING
Something to note about hardwood floors:
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Each board of our flooring is crafted by hand, ensuring a unique appearance with no two planks alike. Embracing the natural beauty of wood, our collections showcases variations in color, grain, and finish, adding character to your floors. Imperfections such as mineral streaks, knots, and cracks are inherent qualities of the wood and are not considered defects.
Please note that the actual product may differ slightly from what is shown in photographs due to factors like lighting and device display properties. Therefore, it is recommended to view physical samples at your local authorized retailer before making your final selection.
Please be aware that product information and specifications may change without prior notice. Old Americana Floors reserves the right to make adjustments or discontinue products as necessary. Showroom samples may also exhibit variations in color due to sunlight exposure and age, serving as an indication of shade and millwork rather than an exact representation of the entire floor.
We advise customers to review actual product samples prior to purchase to ensure satisfaction. Old Americana Floors accepts no liability for discrepancies between showroom samples and installed products in terms of color, grain, or finish.
The limited warranties set forth below apply only to pre-finished products. All warranties are limited to the original purchaser only.
FINISH WARRANTY
Old Americana Floors warrants that the finish will not wear through to the wood within the amount of time specified, or as long as the original purchaser owns the floors, whichever is less. EXCLUSIONS DO APPLY. SEE BELOW FOR DETAILS.
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Solid Prefinished - 25 Year Finish Warranty
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Engineered Prefinished - 25 Year Finish Warranty
MATERIAL WARRANTY
Old Americana Floors warrants that the products have been manufactured in compliance with the grading rules of Old Americana Floors,and will be free from manufacturing defects for as long as the original purchaser owns the floor. Manufacturing defects do not include natural wood characteristics such as mineral streaks, knots, gran variation, normal minor differences between color of sample and the color of installed floors, color variations from board-to-board, or minor width variation. Due to the nature of wide width plank (3” and wider), some minor width variation is to be expected and is not considered a defect.
EXCLUSIONS AND LIMITATIONS
These warranties do not cover damage, indentations, scratches, or stains arising from negligence, accidents, abuse, fire or excessive heat, abnormal wear, construction, spike heels, grit, sand or other abrasives, dents, insect infestations after the product has left our factory, or domestic animals. Splits and cracks after move-in are not normally manufacturer related.
These warranties do not cover damage caused by use of the flooring purposes other than those for which it was designed; damage caused by disasters such as fire, flood, wind, and lightning; damage during shipment; or any other abuse or misuse by the purchaser.
It is critical that all installations are done in compliance with the procedures outlined in the Old Americana Floors installation instructions, which can be found in each carton of flooring or through your Old Americana Floors dealer. No damage defects caused by improper installation or failure to provide a suitable installation environment are covered by this warranty. Failure to install your flooring in accordance with the instructions will void all warranties.
The sole obligation and liability of Old Americana Floors under our limited warranties is to repair, replace, or refinish the floor, at Old Americana Floors option. Only Old Americana Floors’ floors that were professionally installed will be eligible for labor cost reimbursement. If you installed the floor yourself, we will cover the cost of replacement materials only. (any and all labor costs must be pre-approved in writing by Old Americana Floors Claims Department prior to any repair work being done.)
These warranties EXCLUDE and will not pay consequential or incidental damages associated with any warranty claim. Old Americana Floors will not pay costs associated with relocation during the repair process such as hotel, meals, or moving and storage of furniture. This limitation does not apply to claims for personal injury. Some states do not allow limits on warranties, or on remedies for breach in certain transactions. In such states, the limits in this paragraph may not apply.
No warranty coverage is provided for flooring that contains obvious defects of any kind that were installed nonetheless. If, before installation, you discover any flooring that has obvious defects or does not meet the customer’s expectations, please immediately contact the dealer from whom the flooring was purchased and replacement flooring will be provided at no cost.
Only Old Americana Floors approved cleaning products are appropriate for use on Old Americana Floors products. Use of non-Old Americana Floors approved cleaning and maintenance products, including Murphy's oil soap or ammonia based products, will void all warranties. For a current list of approved products, please call your local dealer, or wood distributor.
The limited warranties do not cover color changes to any flooring which results from exposure to UV light. Normal exposure to sunlight will cause changes in the shading of any wood floor, and this is not considered a defect. Certain species including, but not limited to, American Cherry, Walnut, Brazilian Cherry, Tigerwood, and most Exotics, are especially susceptible to color change. Please contact your Old Americana Floors retailer for more information. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.
After your floor is installed, it is critical to maintain the temperature and humidity of the home within the ranges set forth in the applicable installation instructions for the product. All windows must have window covering installed on them. Failure to follow these guidelines, especially with regard to humidity range, can result in a performance failure or damage to your floor. In addition, it is important to maintain your floor in accordance with the Old Americana Floors maintenance instructions which can be found in the Old Americana Floors maintenance flyer.
These warranties do not cover damage or unsatisfactory performance caused by direct sunlight, excessive moisture or moisture vapor including, but not limited to, improper humidity inside the homes, excessive ground moisture that migrates into the home for any reason, excessive sub-floor moisture, water leaks caused by broken pipes or appliances, improper cleaning methods such as wet mopping or automated cleaning machines, weather conditions or natural disasters such as flooding or excessive rainfall.
Since wood is a natural product, it will tend to expand and contract as moisture and humidity levels inside the home may change. Accordingly, normal expansion and contraction which results in minor separations between flooring boards are not covered by these warranties.
Any Old Americana Floor product which is designated as “discontinued”,”drop”,”cabin grade”,”tavern grade”,”second”,or “as is” is not covered by the above warranties.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE ARE MARE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL OLD AMERICANA FLOORS BE LIABLE FOR ANY LOSS SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. YOUR RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE VARY FROM STATE TO STATE. THUS, IT IS IMPORTANT TO RETAIN THIS WARRANTY INFORMATION. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT, OR EMPLOYEE OF OLD AMERICANA FLOORS HAS THE AUTHORITY TO INCREASE OR ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY.
HANDLING OF CLAIMS UNDER THIS WARRANTY
Claims must be filed within the coverage period and information verifying the date of purchase may be required. Old Americana Floors reserves the right to have a designated Old Americana Floors representative or inspector, inspect the floors and remove samples for technical analysis. If you need to file a claim under this warranty, first contact your Old Americana Floors retailer. If for some reason, your retailer is unable to satisfy your claim, you may contact us at:
Old American Floors
P.O. Box 65599
Salt Lake City, Utah 84165-0599
Any and all disputes arising out of the purchase of Old Americana Floors products or this warranty shall be subject to mandatory and binding arbitration in Salt Lake City, Utah pursuant to the rules of the American Arbitration Association. Any trials by jury are expressly waived.
OLD AMERICANA FLOORS SOLID & ENGINEERED PRODUCT FEATURES
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No Warranty - “Discontinued”, “Drop”, “Cabin”, “Tavern”, “Country”, or “As Is”. If your floor is sanded down to the bare wood and a new finish is applied, all finish warranties must be assumed by the finish manufacturer.
